Privacy & data

The Privacy & your data page (heading "Privacy & your data") is where you exercise control over the personal data Themeasy Hub holds about you — export it, or ask us to delete it. Open it from Account → Privacy & data in the sidebar, at /account/gdpr.

Download your data

You can request a copy of the personal data the Hub holds about you:

• your profile, linked sign-in providers and sign-in history;
• your support tickets, messages and satisfaction ratings;
• your licenses, subscriptions and downloads;
• your feedback-board ideas, comments and votes;
• your help-chat conversations and AI requests;
• the status-page subscriptions, waitlist sign-ups and reviews sent with your email address.

Click Request data export. Within a few minutes you'll receive an email with a download link, valid for 48 hours. The file is deleted when the link expires.

Delete your account

To start, click Request account deletion and confirm. The card then shows the date your account is scheduled for permanent deletion.

Here is what happens to your data when the grace period ends:

• Deleted: your account and profile, linked sign-in providers, sign-in history, the messages and attachments you sent in support tickets, your help-chat conversations and AI requests, your notifications, and the status-page subscriptions, waitlist sign-ups and reviews sent with your email address.
• Detached from you: support tickets keep their subject and our team's replies, which may mention details you gave us, and are deleted five years later. Feedback-board ideas and comments stay as anonymous posts, and downloads keep counting without your IP address.
• Kept: licenses and subscriptions are purchase records that tax, accounting and consumer law require us to keep, so they stay, with the email address used to buy, for as long as the law requires. Sites using a license keep receiving the updates it includes, and if you sign up again with the same email address they are linked to your new account.

A few more things to know before you request deletion:

• Deleting your account does not cancel a subscription billed by Freemius. Cancel it first if you no longer want to be charged.
• Copies in our backups are replaced within six months, and records of changes to your account in our security audit log are deleted after twelve months.
• You can change your mind during the grace period. While a deletion is scheduled, a Cancel deletion request button appears — use it to call off the deletion and keep your account.

How long we keep data

Even without a deletion request, the Hub removes some data on a schedule: sign-in history after 180 days, the IP address of a download after 90 days, help-chat conversations 30 days after their last message, and AI request logs after 90 days. A waitlist sign-up is deleted as soon as the launch email it waits for goes out, and after twelve months at the latest. A review you send from themeasy.co stays until you ask us to delete it, but its email address, kept only to reply to you, is removed after twelve months.

Read the policies

For the full detail on how we handle your data, see our Privacy Policy, Terms of Service and Cookie Statement.