How can we help?
We're here to help you get the most out of your Themeasy themes and plugin — here's how to reach us and what to expect.
Open a support ticket
The fastest way to reach our team. Sign in, describe your issue, and include your site URL and license details where relevant.
Open a ticketSearch the documentation
Step-by-step guides for installation, licensing, the template library and every feature. Most questions are answered here in minutes.
Browse the docsStatus & roadmap
Check current system status, subscribe to incident updates, and follow what we are building next.
What support covers
- Installation, setup and updates
- Licensing, activation and renewals
- Downloads and product access
- Bug reports and troubleshooting
For custom development, design changes beyond the built-in settings, or third-party plugin conflicts, we will gladly point you in the right direction — but hands-on custom work falls outside support.
Hours & response times
Our help desk is staffed Monday to Friday. We answer most tickets within one business day; more complex issues can take a little longer. Tickets are always answered in the order they arrive.