Getting started with Themeasy Hub

Themeasy Hub is your account home for everything you buy from Themeasy — themes, plugins, licenses, downloads and support, all in one place. This guide shows you around and points to everything else you might need.

Sign in

You sign in with the email you purchased with, using a password or a social provider (Google, Envato or GitHub) from the sign-in screen.

Tip

Bought through ThemeForest? Sign in with Envato and your purchases are matched automatically.

See Signing in for password resets, social login, two-factor authentication and how the same account works on the Themeasy template library.

Choose your language

The Hub's interface is available in six languages: English, Español, Português (Brasil), Deutsch, Français and Italiano.

  • Click a flag under Languages in the footer of any page to switch.
  • Or pick a Language on your profile.

When you're signed in, your choice is saved to your account and follows you to any device. If you never choose, the Hub follows your browser's language.

Note

The documentation is written in English only, so on documentation pages the footer shows just the English flag.

Your dashboard at a glance

After signing in you land on your dashboard — your portal home. It pulls together:

  • Get started — a short setup checklist for each product you haven't finished setting up.
  • Your subscription — your active plan and when it renews.
  • My products — every product you own, each with Download and Manage buttons.
  • Recent tickets — your latest support conversations.
  • Recommended reading — knowledge-base articles picked for you.

For the full tour, see Your dashboard.

Find your way around

Here's the whole portal, grouped by area.

Getting started

Signing in Password, social login, password reset and two-factor. Your dashboard A tour of your portal home, the sidebar and the footer.

Your account

Profile & account Name, photo, language, email, password and connected accounts. Security Two-factor, active sessions and login history. Notification preferences Choose which emails and in-app notifications you get. Your notification inbox Catch up on replies, releases and license alerts in the Hub. Privacy & data Export or delete your data.

Products & licensing

Your products Each product's workspace: license, releases, sites and setup. Licenses Add a license, reveal keys, refresh their status and see what's expiring. Downloads Get the latest build of every product you own. Billing & invoices Your subscription, upgrades, payment method and invoices. Purchase history Every purchase from Themeasy and ThemeForest in one timeline. Release notes What changed in each version, plus update alerts.

Support

Support tickets Open a ticket, reply in the Hub or by email, and rate our help. Knowledge base & search Browse, read and search for answers.

Community

Feature requests & roadmap Suggest ideas, vote and follow the roadmap. System status Live service status and incident history.

Get help

Search this knowledge base first — most questions are answered here. Still stuck? The Support page, linked as Support in the footer of every page, explains how to reach us, what support covers and when to expect a reply. From there — or from Tickets in your account sidebar — you can open a ticket and we'll pick it up.

The footer also carries a live status pill ("All systems operational" when everything is healthy). Click it to open the status page whenever something feels off.

Go to my downloads Visit the Support page

Basics

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